Client Service Manager, Government - Charleston, SC
$65,000–$75,000 year
On-siteCharleston, South Carolina, United States
Job Summary
Develop and maintain relationships with nursing staff, administrators, and key client contacts as the primary point of contact for the Get Well system. Advise the client on strategic outcomes plans, interactive patient care tools, and system utilization while driving nurse engagement and project functionality. Monitor system utilization daily, identify underutilization hot spots, and conduct quarterly account reviews to address operational issues and configuration requests. Deliver client training programs, facilitate research participation, and triage hardware and software issues for the Get Well Patient Engagement Platform. Serve as project manager for development, content, and configuration requests to ensure prompt resolution of complaints.
Required Qualifications
- Bachelor's Degree
- 4-6 years military work experience
- Previous experience working within a hospital or other healthcare environment
- Must be able to meet all client specific requirements, including immunizations and screening
- Must be willing to submit to a federal government background check and regular drug testing
- Must be able to meet all client specific requirements, including immunizations and screening
- Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance to organizational policy and Federal, State, and local regulations
- Occasional travel to our Bethesda, MD headquarters required
- Flexibility in schedule required; may require occasional weekend availability
- Willing to work evening/weekend hours as needed
Desired Qualifications
- Clinical experience preferred
- Previous project management and training experience preferred
- Demonstrated history of service excellence
- Previous military personnel and veterans are encouraged to apply
- Ability to work effectively under pressure and in a fast-paced environment
- Exceptional relationship builder, understanding the nuances of internal hospital relationships and how to operate appropriately and effectively in the hospital environment to drive deliverables
- Dynamic communicator; ability to motivate and influence others through fact-based client and product understanding, combined with genuine passion for the product and hospital outcomes
- Customer Service focus – we are each individually committed to our client experience
- Thrives in an environment of uncertainty - no two days are the same on the job so you need to have a strong sense of flexibility and ability to "go with the flow"
- Ability to work as part of a remote team and maintain Get Well focus while on client site
- Desire to make a meaningful impact on hospital outcomes and patient's lives
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