Client Service Manager - Associate
On-site · Tampa, Florida, United States
Tampa, Florida, United StatesOn-siteFull TimeMid LevelBachelors DegreeInvestment BankingEnterprise
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Enterprise
Industry
Investment Banking
Job Summary
Client Service Manager – Associate in Securities Services at JPMorgan Chase, supports the senior team to manage relationships with a book of institutional clients, drives client satisfaction, coordinates governance and KPI-based monitoring, leverages CRM to capture feedback and generate reports, oversees billing and payments, advances global initiatives and ad-hoc projects, and coordinates client training on JPM’s proprietary technology while ensuring policy compliance and timely issue resolution.
Required Qualifications
- Bachelor’s degree
- 3-5 years of experience in financial services servicing institutional clients
- Knowledge of Global Custody and/or Traditional, Hedge, Private Fund Services or the ability to quickly learn
- Team player and ability to collaborate and share ideas
- Client satisfaction driven with client facing skills
- Strong presentation and communication skills
- Strong follow-up skills and ability to drive items to closure
- Ability to prioritize, multi-task, and work well with minimal supervision
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