Client Service Manager - Associate I
On-site · Jersey City, New Jersey, United States
Jersey City, New Jersey, United StatesOn-siteFull TimeMid LevelNot SpecifiedInvestment BankingEnterprise
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Enterprise
Industry
Investment Banking
Job Summary
Lead a team to deliver exceptional client service and operational support at JPMorganChase, focusing on planning, managing client relationships, and leveraging anti-fraud expertise to protect clients and the institution. Drive process automation initiatives, manage internal stakeholder relationships, and resolve conflicts to achieve team objectives.
Required Qualifications
- 2 or more years of experience in managing customer service teams, with a focus on operational tasks and relationship management.
- Proven experience in process automation, with the ability to articulate and apply systems architecture and automation technologies for operational efficiency.
- Knowledge in implementing anti-fraud strategies to detect and prevent fraudulent transactions, protecting both the client and the institution.
- Proficient in conflict management, with the ability to facilitate discussions and create win-win solutions using collaboration or negotiation strategies.
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