Client Service Lead
On-siteFlorence, Kentucky, United States
Job Summary
Respond to orders, general inquiries, invoice questions, and client complaints while resolving issues with delivery dates or services. Determine the cause of problems, select and explain the best solutions, expediting corrections and following up to ensure resolution. Handle responses requiring deviation from standard procedures and record consistent problem areas. Provide leadership, coaching, and training to a team of client service specialists. Perform duties as assigned while maintaining a focus on quality, problem-solving, and multi-tasking in a logistics environment. Requires on-site presence and use of audio-visual equipment.
Required Qualifications
- High School Diploma or GED
- 3-5 years client service experience
- Professional certification may be required in some areas
- Job will require presence on-site at the assigned work location
- We maintain a drug-free workplace and perform pre-employment substance abuse testing
- This position requires the final candidate to successfully pass an E-Verify Check
Desired Qualifications
- Client Service skills
- Quality Focus
- Problem Solving
- Freight Forwarding Knowledge
- Documentation Skills
- Listening
- Resolving Conflict
- Ability to Multi-task
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