Client Service II Representative- Mailroom (2nd Shift)
$35,776–$48,610 year
On-sitePhiladelphia, Pennsylvania, United States
Job Summary
Promptly inform supervisors of potential problems or customer concerns and review all management and client requests via email, phone, text, and verbal channels. Manage daily and monthly records of service activity, oversee workflow balance to meet account SLA requirements, and communicate changes to the team. Handle Mail/Courier Services by receiving, sorting, delivering, and tracking all courier items, interoffice mail, and USPS mail, including researching and routing unidentified mail. Perform routine equipment upkeep, log customer inquiries, and serve as the main point of contact for daily client activity and meetings where appropriate.
Required Qualifications
- HS Diploma, GED, or equivalent experience
- 1 to 2 years of related experience
- Prior experience in a customer service environment
- Good computer skills/technical knowledge
- Ability to multitask and prioritize in order to meet deadlines
- Good customer service and communication skills
- Ability to work with minimal supervision
- Ability to work OT as needed
- Valid driver's license
- Acceptable driving record
- Ability to lift up to 50lbs
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties
- Full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days
Desired Qualifications
- Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team
- Ability to obtain security and/or other clearances required by customers to enter the customers' premises
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