Client Service Executive (Supervisor)
On-siteNairobi, Nairobi County, Kenya
Job Summary
Oversee day-to-day site operations, staff supervision, and performance management to ensure seamless service delivery and adherence to Service Level Agreements. Coordinate manpower deployment, monitor attendance and discipline, and resolve disciplinary cases within 10 days. Lead weekly toolbox meetings, submit monthly performance and payroll reports by the 5th and 25th respectively, and ensure 100% compliance with health and safety regulations including PPE inspections. Respond to employee and client concerns within 12 hours, escalate incidents within 24 hours, and maintain accurate leave and payroll records. This role requires a proactive supervisor to drive operational excellence and client satisfaction in a fast-paced environment.
Required Qualifications
- Diploma or Degree in Business Administration, Human Resource Management, Operations Management, or a related field
- Minimum 3–5 years' experience in operations supervision, preferably in outsourcing, logistics, or service environments
- Good understanding of health and safety compliance and workforce management
- Excellent communication, problem-solving, and organizational skills
- Ability to manage multiple operational priorities in a fast-paced environment
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