Client Service Executive
On-siteSingapore, Singapore
Job Summary
Monitor shipment status and update customers timely while maintaining relationships with both internal and external clients. Coordinate with customers and overseas agents regarding shipping activities, arrange collections with vendors, and provide instructions to the Air Export operation team with complete and cost information. Verify vendor invoices for shipments and support the team to ensure fast, accurate pricing and quotation responses for internal departments and overseas stations. Provide weekly and monthly reports to customers and account managers as required. This role supports service excellence within the Air Freight department for Crane SG, requiring proficiency in Microsoft Office and experience in the forwarding or airline industry.
Required Qualifications
- Minimum NITEC / Diploma in any relevant discipline
- Minimum 3-5 years of working experience in a similar capacity within the forwarding or airline industry
- Proficient in Microsoft Office (Excel, PowerPoint)
- Excellent communication and analytical skills
- Able to work under pressure, in a fast-paced environment
- Ability to engage with various internal and external stakeholders
Desired Qualifications
- DG certificate
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