Client Service Coordinator-REMOTE
RemoteUnited States
Job Summary
Coordinate assigned customer accounts by responding to inquiries, preparing quotes, and managing orders via SAP and Salesforce. Collaborate with Operations to confirm product availability and fulfill requests while tracking purchase orders and open balances. Generate donor and inventory reports for client requests and handle distributor calls to triage requests and resolve issues. Maintain master data tickets and refine departmental procedures for efficiency. Manage master data tickets, purchase orders, and order acknowledgments for assigned accounts. Track purchase orders and communicate with customers regarding open balances. Generate donor and inventory reports to support specific client requests. Handle customer and distributor calls, triaging requests to ensure quick resolution. Build strong relationships through effective communication and problem-solving. Participate in team calls and cross-functional meetings to support business operations and customer satisfaction initiatives. Maintain and refine departmental procedures for efficiency.
Required Qualifications
- High school diploma or equivalent
- Bachelors degree in Biological Sciences
- Minimum of 2 years experience supporting Sales team activities
- Proficiency in Salesforce or other CRM platforms
- Ability to handle confidential and sensitive information with discretion
- Strong analytical and quantitative skills for data interpretation
- Problem-solving skills with the ability to prioritize routine and non-routine tasks
- Must have a quiet, dedicated workspace
- Ability to set up standard office equipment for remote work
Desired Qualifications
- Bachelors degree in Biological Sciences preferred
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