Client Service Coordinator

Greet clients in person and by phone in English and Spanish, often serving as the first point of contact for individuals facing stressful immigration situations. Manage incoming calls on a multi-line system, route voicemails, and ensure timely follow-up, while updating client records with payments, balances, and contact information. Prepare retainer agreements and quotes following firm guidelines, collect down-payments during onboarding, and process invoices to support billing accuracy. Schedule meetings, consultations, and appointments, handle mail and deliveries, and open and close the office to keep the front area welcoming. Maintain strict client confidentiality at all times while coordinating intake, agreements, and billing alongside attorneys and the office manager.