Client Service Coordinator
On-siteColumbia, Maryland, United States
Job Summary
Greets all clients and visitors with a smile, answers incoming calls professionally, and directs calls to appropriate staff members. Accurately enters client transactions by selecting correct performers, service/product codes, and tenders. Actively manages scheduling activities including advance booking, wait times, and appointment confirmations while supporting the styling team with documentation and retail add-on sales. This role offers a consistent schedule and an extensive training program on hair loss solutions. HairClub provides tailored treatments for all hair types and stages of hair loss to help clients regain confidence.
Required Qualifications
- At least one (1) year previous high-paced guest service experience
- Point of sale system or other business software experience
- Communicate professionally and timely with all persons in the Company
- Utilize superior organizational and time management skills
- Able to work under time constraints and pressure
- Work independently and self-motivated
- Professional image
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