Client Service Coordinator
$19,240–$240,400 year
HybridGaithersburg, Maryland, United States
Job Summary
Coordinate internal and external client service requests by answering telephones and emails in a prompt, professional manner. Monitor phone lines, process and schedule quoted jobs and contracted service inspections from routing to billing, and manage daily and weekly time for Service Technicians and Apprentices. Ensure technicians receive their daily schedules, update contract obligations, issue purchase orders for supplies, verify time entries, and assist with client communications using Wennsoft and SharePoint. Requires 2 years of administrative experience, MS Office proficiency, and strong communication skills. Full-time hybrid role based in Gaithersburg, MD, with mandatory in-office training. Boland delivers sustainable HVAC solutions across the DC, Maryland, and Northern Virginia region.
Required Qualifications
- High School diploma or equivalent experience and education
- 2 years of administrative and client service experience
- Strong computer skills, proficient in MS Office
- Positive, resilient, self-starter, takes initiative
- Punctual, multi-tasker, reliable, organized, detail-oriented
- Strong client service and time management skills
- Team player, works well with others, friendly
- Excellent communication and phone skills
- Motivated, works well under pressure and deadlines
- Ability to work in standard office environment
Desired Qualifications
- Dispatch experience
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