Client Service Coordinator
$35,254–$44,966 year
On-siteChelmsford, Massachusetts, United States
Job Summary
Client Service Coordinator at Banfield responsible for actively recruiting clients, guiding patient flow through the hospital, educating clients about Optimum Wellness Plans and services, handling documentation and invoicing, dispensing prescriptions, scheduling appointments, and maintaining professional, courteous client service while supporting a productive veterinary team. Requires strong English communication, multi-tasking, computer proficiency, ability to work extended hours including weekends, and the physical ability to move about the hospital and assist with pet care as needed. The role emphasizes client education, accurate record-keeping, and contributing to a positive patient and client experience.
Required Qualifications
- Fluent English (written and spoken)
- Ability to multi-task and work in a fast-paced environment
- Proficiency with computers and software (Microsoft Word, Excel, Outlook, Access)
- Ability to stand/walk; lift up to 50 pounds as needed
- Flexible hours including weekends and evenings as required by schedule
- Strong customer service and client-facing communication skills
- Attention to detail in documentation and billing
- Basic math and financial handling abilities
- Experience in veterinary or healthcare client services is a plus
- Ability to educate clients about wellness plans and hospital services
- Good organizational and problem-solving skills
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