Client Service Coordinator, Admissions
On-site · Toronto, Ontario, Canada
Job Summary
The Client Service Coordinator will lead day-to-day operations of the Client Services unit and supervise Advisors and Assistants to deliver admissions, financial aid, student accounts, and transcript-related support across three campuses. Responsibilities include planning workflows, coordinating staff schedules, tracking program metrics, advising students on program and course requirements, responding to escalated inquiries, and providing policy guidance to students, families, and university partners. The role requires training and onboarding of staff, ensuring service quality, handling sensitive situations with discretion, and collaborating with colleges, faculties, and departments to interpret policies and improve service delivery. The incumbent will need strong leadership, communication, problem-solving, and multitasking abilities, and must work full-time in-person on campus.
Required Qualifications
- Bachelor's Degree or acceptable combination of equivalent experience
- Minimum four (4) years of experience in a post-secondary student service environment providing interpretation and application of undergraduate admissions and financial aid policies and procedures
- Experience advising prospective and current students on admissions, financial aid matters, including OSAP and other government financial aid programs
- Experience using student information systems and related platforms such as Technolutions Slate, ROSI, AS400, HUB applications, OneKey, government financial aid portals, and call centre reporting tools
- Demonstrated supervisory experience in a high-volume client service environment, including training, scheduling, monitoring, and supporting frontline staff, preferably within a unionized environment
- Strong knowledge of University of Toronto admissions policies, financial aid regulations, Ministry guidelines, and student service procedures
- Proven leadership skills with the ability to lead by example, foster a collaborative and inclusive team environment, and promote excellence in frontline student service delivery
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