Client Service Coordinator - 000217

Client Service Coordinator at Banfield Veterinary Hospital in Edmond, OK, responsible for directing clients and pets through the hospital flow, promoting services, educating clients on pet health and wellness plans, completing client documentation, handling invoicing and scheduling, and ensuring a welcoming, efficient experience while supporting the veterinary team. Key duties include expatriating client education on Optimum Wellness Plans, managing client touchpoints from arrival to departure, maintaining accurate pet records, dispensing prescriptions as directed, promoting retail products, and assisting with appointments and financial procedures. The role emphasizes strong communication, organizational, time-management, and problem-solving skills to deliver high-quality client service and contribute to a productive hospital environment. The position aligns with the hospital’s five principles and requires capacity to multi-task, guide client interactions, and support ongoing wellness initiatives.