Client Service Consultant
On-siteKatima Mulilo, Zambezi Region, Namibia
Job Summary
Provide advanced product and service information to retail and corporate customers across Old Mutual's 14 countries. Record and process customer orders, handling returns, exchanges, and complaints while escalating issues appropriately. Make calls to potential customers to develop relationships and clarify requirements using a multilevel sales script. Enter relevant contact details into the CRM system to support retention and business development activities. Adhere strictly to procedural, productivity, and quality standards when managing client information and delivering daily production targets. Maintain excellent process skills through formal and informal training and coaching.
Required Qualifications
- Namibian citizenship
- Grade 12 with a minimum of 25 points
- 1- 2 years' customer service experience
- Computer literate – MS package is essential
- Analytical and client care skills are essential
- Strong written and verbal communication skills
- Proven ability to meet and exceed tough business targets on a consistent basis
- Ability to work under pressure whilst remaining professional
- Strong team building skills
- A positive attitude and passion for customer service and relationship building
- Experience in the local vernacular will be an added benefit
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.