Client Service Consultant
$41,600–$54,080 year
HybridClifton Park, New York, United States
Job Summary
Serve as the main point of contact for assigned private household clients, managing relationships from onboarding through ongoing support. Provide high-quality, timely, and accurate assistance by delivering white-glove service through proactive communication, reliability, and personalized follow-up. Coordinate new client setup and implementation to ensure smooth transitions and accurate data capture. Partner with internal teams and external vendors to resolve complex issues while maintaining strong knowledge of payroll systems, tax compliance, and HR principles. Maintain accurate documentation of all interactions and collaborate with team members to uphold consistent service standards. Engage proactively to gather feedback, anticipate needs, and support clients in using payroll and HR platforms effectively.
Required Qualifications
- Bachelor's degree in business or related field, or equivalent experience
- 4-5+ years of client-facing experience in client services, account management, or customer support
- Experience supporting high-level or VIP clients
- Strong communication skills-both written and verbal-with the ability to convey information clearly and professionally
- Proven ability to manage multiple priorities in a fast-paced environment
- High attention to detail, accuracy, and follow-through
- Proficiency with Microsoft Office Suite, CRM tools, and payroll/HR software
- Ability to handle confidential information with discretion and professionalism
- Service-oriented mindset with strong problem-solving and ownership skills
- Location: We are seeking an onsite team member in the Albany, NY area whenever possible. For exceptional candidates, we are open to remote employment for individuals residing in AZ, FL, GA, ID, IL, MA, MD, MN, MO, NC, OH, PA, SC, TX, VA, WY or other locations within New York State (outside of New York City).
Desired Qualifications
- Professional certifications such as FPC or Customer Service/Customer Experience
- Familiarity with payroll operations and payroll tax regulations
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