Client Service Associate

Job Summary

Required Qualifications

• •High School Diploma
• •High School (HS)
• •0 to 3 months General Experience
• •Knowledge of Company's working structure, policies, mission, and strategies
• •General office practices, procedures, and methods
• •Investment concepts, practices and procedures used in the securities industry
• •Financial markets, products and industry regulations
• •Skill in Client Relationship Management (CRM) software, or similar contact management software
• •Excel, including developing spreadsheets as needed and for ongoing reporting
• •Effective communication across multiple client interactive platforms (in-person, virtual, phone and mail)
• •Ability to Operate standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases
• •Use mathematics sufficient to process account and transaction information
• •Appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels, in person and virtually
• •Work both independently and as part of a cohesive team
• •Provide a high level of customer service
• •Ability to travel less than 25%

Desired Qualifications

• •one (1) or more years securities industry or related work experience
• •equivalent combination of experience, education, and/or training as approved by Human Resources
• •High level of organization and accuracy
• •Ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment
• •Identify time sensitive items and assess competing priorities
• •Take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions or concerns
• •Handle stressful situations and provide a high level of customer service in a calm and professional manner
• •Analyze problems and establish solutions in a fast paced environment
• •Active engagement in available training/cross-training and educational and/or professional development opportunities
• •Knowledge of financial markets, products and industry regulations
• •Skill in Client Relationship Management (CRM) software, or similar contact management software
• •Excel, including developing spreadsheets as needed and for ongoing reporting
• •Effective communication across multiple client interactive platforms (in-person, virtual, phone and mail)
• •Ability to Operate standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases
• •Analyze and research account information
• •Grow professionally and inspire others to do the same
• •Work with and through others to achieve desired outcomes
• •Make prompt, pragmatic choices and act with the client in mind
• •Take ownership and hold themselves and others accountable for delivering results that matter
• •Contribute to the continuous evolution of the firm
• •Honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates
• •Bring their best authentic selves
• •Development opportunities
• •Enriching networking groups
• •Prioritizing diversity, inclusion and the power of different perspectives