Client Service Associate - Payments
On-site · Singapore, Singapore or Tokyo, Tokyo, Japan
Job Summary
Client Service Associate within Payments serving clients across Tokyo, Singapore, and the Philippines. You will be the primary contact for client inquiries, build trusted relationships, deliver solutions, ensure compliance with regulatory requirements, monitor operations, collaborate with cross-functional teams, and mentor others while leading initiatives to enhance client experience. The role emphasizes delivering KPIs around client experience, applying risk and control frameworks, keeping policies audit-ready, driving continuous improvement, and maintaining strong stakeholder relationships across regions with fluency in Japanese and English.
Required Qualifications
- Bachelor’s Degree
- At least 3 years of experience in Financial Services Industry, with experience in Banking, payments or client services
- Fluency in Japanese and English with strong written and verbal communication skills
- Strong analytical skills and ability to resolve complex issues
- Proven ability to prioritize and handle multiple responsibilities under pressure
- Self-motivated and able to work independently with accountability for outcomes
- Quick to learn and adapt to new products, systems, and technologies
- Meticulous attention to detail and commitment to resolution
- Effective collaboration with stakeholders across sites and regions
- Ability to manage stakeholder expectations effectively in both languages
- Strong follow-through and dedication to client success
- Basic understanding of banking products and payment operations
- Experience mentoring frontline employees and supporting skills development
- Hands-on project coordination or management experience
- Ability to contribute to or lead global initiatives that reduce inquiries and mitigate business risk
- Experience using digital tools and platforms to streamline workflows
- Proficiency with Microsoft PowerPoint, Excel, and Word
- Familiarity with automation tools and interest in leveraging automation for efficiency improvements
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