Client Service Associate - Non-Registered
On-siteFrisco, Texas, United States
Job Summary
Assist Financial Advisors with opening and maintaining client accounts, including performing administrative support duties such as word processing, preparing mailings, filing, and answering the phone. Enter trades as directed and obtain required documents from clients while organizing complete client account and trade-related records. Provide overall customer service support, handle operational requests like check requests and address changes, and deliver account quotes upon request. Identify suspicious activity or behavior requiring escalation to the Branch Manager. Perform various administrative projects as assigned by the FA or Branch Manager.
Required Qualifications
- High School Diploma or equivalent
- 2+ years clerical/related industry
- Knowledge of administrative procedures and systems such as word processing, spread-sheet applications, managing files and records, and other office procedures and terminology
- General understanding of the investment brokerage industry and securities regulations with basic knowledge of investment products
- Able to organize, prioritize and manage multiple tasks, responsibilities and deadlines; is able to follow through and accomplish goals, manage expectations appropriately and use firm's resources efficiently
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to practical problem solving
- Knowledge of principles and processes for providing exemplary customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- The ability to communicate information and ideas in spoken or written form so that others will understand with excellent grammar and phone/office etiquette
- Proficient in Microsoft Excel, Word, PowerPoint, Outlook
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