Client Service Associate
On-site · Chicago, Illinois, United States
Job Summary
Client Service Associate responsible for developing and maintaining long-term client relationships in commercial banking, managing relations with clients on treasury and cash management products, enabling continuous service improvements, collaborating with Technology to implement new tools, guiding project management activities, and delivering data-driven insights to influence product recommendations and internal processes. The role requires strong communication, stakeholder influence, and a proactive approach to improving operating platform resilience and client satisfaction.
Required Qualifications
- Minimum of 3 years of client-facing work experience in a financial services environment
- Demonstrated experience in managing client relationships and applying innovative techniques for process improvement
- Proven ability to establish and maintain productive relationships with internal stakeholders
- Experience in leveraging data and tech literacy to collaborate with internal teams
- The ability to provide quantifiable reporting and present findings
- Excellent verbal, written, interpersonal, presentation, negotiating, and organizational skills
- Strategic thinking with the ability to adapt to change and demonstrated team-building skills
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