Client Service and Operations Manager
$80,000–$100,000 year
On-site · Tustin, California, United States
Job Summary
Oversee day-to-day client service operations for a personalized wealth management firm, manage the client service team, and optimize workflows and the technology stack to enhance the client experience. Govern process improvements, onboarding and account maintenance activities, and coordinate between clients, advisors, vendors, and the service team. Provide hands-on client service, meetings prep support, and post-meeting action follow-through while shielding the advisory team from routine service tasks. Act as a liaison among clients, vendors, and third-party providers, and contribute to firm-wide operational strategy and marketing support.
Required Qualifications
- Bachelor’s degree highly preferred, or equivalent work experience
- Minimum of 3-5 years of progressive client service and operations experience in financial services
- Proven leadership skills; successful at training, delegating, and holding others accountable in a positive and motivating manner
- Demonstrated excellence in optimizing operational processes and delivering exceptional client service
- Knowledge of industry-specific software required; familiarity with Redtail, eMoney, Envestnet, Albridge, and Osaic Broker Dealer Systems preferred
- Tech-savvy and highly proficient in Microsoft Office suite (Excel, Word, and PowerPoint); strong ability to learn and apply new software systems quickly
- Investment advisory compliance exposure, direct federal and/or state regulatory experience preferred
- Solid understanding of investment and financial planning management concepts
- Self-motivated and capable of working independently while thriving in a collaborative team environment
- Strong desire to contribute to key business decisions and provide valuable insights
- Reliable, responsible, and detail-oriented with exceptional organizational skills
- Outstanding communication skills, both verbal and written
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