Client Service Analyst

Client Service Analyst within the Customer Operations team to research and interpret classification rules and regulatory guidelines, provide professional support to insurance agents, carriers, employers, and other customers via phone and email, educate customers on self-service resources and best practices, and deliver accurate, timely, high-quality service while meeting performance goals. Role involves solving problems, digging into details related to workers compensation classifications, and helping customers navigate a complex system. Hybrid work arrangement with in-office expectations, located in Boca Raton, FL; base pay $51,000 with a 7% performance bonus; schedule includes varied shifts Mon–Fri in EST; no visa sponsorship. Training and opportunities for process improvements and growth are highlighted, along with a collaborative culture and comprehensive benefits.