Client Service Analyst
On-site · Brooklyn, New York, United States
Brooklyn, New York, United StatesOn-siteFull TimeMid LevelNot SpecifiedInvestment BankingEnterprise
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Enterprise
Industry
Investment Banking
Job Summary
Client Service Delivery Analyst at JPMorganChase responsible for processing client transactions, addressing inquiries, troubleshooting, referring services based on client needs, collaborating with internal stakeholders, and supporting change management. The role emphasizes applying knowledge of products and services, digital literacy, process automation, and a focus on fraud prevention to enhance client relationships and operational objectives.
Required Qualifications
- Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting.
Desired Qualifications
- Proficient in leveraging AI/ML technologies and implementing automation tools to enhance client solutions, streamline processes, and improve efficiency.
- Proficient in driving continuous and process improvement initiatives to ensure high-quality client experiences.
- Developing ability to apply cultural intelligence and data & tech literacy for effective engagement with diverse clients and innovative solutions.
- Beginning knowledge of cybersecurity best practices to protect client data, with developing skills in quantitative reporting for informed decision-making.
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