Client Service Analyst II - TH
$56,000–$60,000 year
HybridPittsburgh, Pennsylvania, United States
Job Summary
Monitor assigned tasks to ensure Service Level Agreements are met and provide expert technical support to TELUS Health Outsourcing users across business applications. Process individual participant requests, perform plan-level data processing, and manage administrative case-management activities with minimal supervision. Use sophisticated database tools to configure client healthcare databases, define data fields, and create queries and reports. Apply specialized technical knowledge to develop solutions for complex problems, conduct advanced data analysis, and troubleshoot eligibility logic. Integrate Quality Assurance processes into projects, collaborate with team leaders to define scope and timelines, and alert stakeholders if deliverables are at risk.
Required Qualifications
- 3-5 years of experience in benefit administration, business analysis, or operations
- solid understanding of health and group-benefits programs
- Advanced Excel skills (VLOOKUPs, pivot tables, macros)
- ability to learn new systems quickly
- Strong analytical and problem-solving abilities
- exceptional attention to detail
- Proven ability to prioritize multiple projects
- manage time effectively
- stay organized
- Excellent written and verbal communication
- comfortable collaborating in team-oriented environments
- Self-motivated
- adaptable
- committed to quality
- committed to deadlines
- committed to continuous improvement
- committed to personal growth
Desired Qualifications
- Bachelor's degree
- Professional certifications in HR, benefits, or related areas (e.g., CEBS)
- Project-management experience
- SQL, MS Access, and/or VBA programming skills
- Experience with database management or large-scale data processing
- Background in project coordination or administrative support
- Consulting or client-services experience
- Understanding of compliance requirements in benefits administration (ERISA, ACA, COBRA, etc.)
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