Client Service Analyst - Franchise Account Support
On-site · Tempe, Arizona, United States
Job Summary
Provide customer service and support in Franchise Support by processing client transactions, addressing inquiries, and troubleshooting issues. Identify opportunities to refer services based on client needs, apply knowledge of products and services to resolve issues, and enhance client relationships. Collaborate with internal stakeholders, mitigate conflicts, and maintain awareness of fraud prevention strategies. Develop skills in digital literacy and process automation, participate in end-to-end change management, and contribute to operational objectives.
Required Qualifications
- Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting.
- Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.
- Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.