Client Service Analyst
On-siteIndianapolis, Indiana, United States
Job Summary
Collaborate with the Client Success Manager to ensure client satisfaction by educating clients on product features and enhancements using virtual technology. Analyze the current configuration of Clinical Architecture products to identify areas for improvement and propose solutions that optimize software performance and the client's return on investment. Translate client needs into actionable items while efficiently responding to inquiries and working with internal teams to troubleshoot issues and test software enhancements. Document and share client utilization and product performance data to enhance overall product, services, and sales performance. This role requires a product expert who can proactively broaden client knowledge of best practices.
Required Qualifications
- Applicants must be authorized to work in the U.S. without sponsorship.
- Bachelor's degree preferred, high school diploma or equivalent required.
- Minimum 4+ years experience in SaaS, software support, or client success required.
- Previous software, data analysis, analytics, and / or informatics experience is required.
- Strong communication skills, both written and verbal.
Desired Qualifications
- Healthcare / Healthcare Terminology knowledge or experience is advantageous.
- Commitment to continuous learning.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.