Client Service Analyst - Bilingual (Day or Mid Shift)
On-site · Metro Manila, Philippines
Job Summary
Client Service Analyst (Bilingual) in Wealth Management serves as the primary point of contact for participants, delivering exceptional customer service, sharing product knowledge, and resolving queries via phone and email. Responsibilities include adapting communication to client needs, collaborating with other departments to resolve issues, identifying improvements within the Customer Support function, and handling challenging conversations including complaints. Employment is full-time onsite with APAC or EMEA shift coverage; preferred candidate will be bilingual (Korean, French, German, or English).
Required Qualifications
- Proficient in Korean, French, German or English language both verbal and written
- Excellent customer service skills in telephone and email etiquette
- Strong client focus and interpersonal skills
- Proactive mindset with a focus on continuous improvement
- High level of technical skill in the field of expertise
- Ability to exercise discretion and judgment
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