CLIENT SERVICE ADMINISTRATOR

Serve as the primary contact for customer inquiries, requests, and issue resolution while processing orders and maintaining accurate records in logistics management systems. Monitor shipments to provide timely status updates and coordinate with warehouse, transportation, and operations teams to ensure service delivery. Investigate and resolve customer complaints, discrepancies, and service issues, while preparing reports, invoices, shipping documentation, and customer records. Support inventory management activities, assist with stock reconciliations, and ensure compliance with company policies, customer requirements, and regulatory standards. Maintain strong customer relationships through professional communication and assist management with performance reporting, data analysis, and continuous improvement initiatives.