Client Service Account Manager
On-site · Bournemouth, England, United Kingdom
Job Summary
Own the end-to-end client experience within JPMorgan Payments; build and maintain strong, trusted relationships with key client stakeholders; act as the client’s advocate, ensuring issues are resolved effectively and risks are escalated; lead and deliver service reviews, providing insights and driving continuous improvement; develop a deep understanding of the client’s business to anticipate needs and propose solutions; coordinate across internal stakeholders (Sales, Product, Operations) to deliver a seamless client experience; promote adoption of digital tools and strategic initiatives to enhance client servicing; lead and support projects (e.g., client onboarding initiatives, service improvements, cross-functional programmes) ensuring timely and effective delivery; engage senior client executives and internal leadership with clear, concise, and impactful communication; leverage AI tools and digital capabilities to enhance productivity, improve client experience, and drive innovation; drive curiosity and continuous improvement by challenging the status quo and identifying new opportunities.
Required Qualifications
- Strong client-facing and relationship management experience
- Excellent verbal and written communication skills, including executive communication
- Ability to mobilise internal networks and stakeholders to resolve client issues
- Strong organisational skills with the ability to manage multiple priorities under pressure
- Ability to think strategically and deliver operational excellence
- High level of accountability and ownership
- Demonstrated ownership, resilience, and sound judgement
- Client-obsessed and outcome-driven mindset
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