Client Security Portfolio Director
$90,000–$90,000 year
On-siteChicago, Illinois, United States
Job Summary
Lead and mentor a team of Account Managers by providing coaching, support, and recognition while fostering accountability. Build and maintain relationships with clients by understanding their security needs, ensuring satisfaction, and delivering high-quality service through strategic oversight of Account Managers. Analyze and report operational metrics and KPIs using Allied Universal's Business Intelligence Platform to maximize efficiency. Identify and mitigate security risks by developing protocols, training, and response plans. Collaborate with branch leadership to strengthen financial performance by managing budget allocation, driving revenue growth, reducing non-billable overtime, and controlling expenses. Work with sales to drive organic business growth within existing client operations.
Required Qualifications
- Bachelor's degree in criminal justice, business or a related field
- Associate's degree in Criminal Justice, Business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry
- High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry
- Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
- Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen
- Minimum of two (2) years of experience in successfully building and developing teams
- Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
- Ability to collaborate across multiple business units and regions to creatively support client's growth and satisfaction
- Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business
- Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
- Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
Desired Qualifications
- Law enforcement, military and/or contract or proprietary security services experience
- Experience managing a dispersed workforce in a multi-location operation
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