Client Relationship Specialist
HybridMontevideo, Montevideo Department, Uruguay
Job Summary
Develop existing client expansion roadmaps, product/service gap lists, and relationship management plans to present to senior executives. Onboard customers cohesively, maintain ongoing communication, and serve as the escalation point for technical and service-based concerns while resolving issues using tracking tools. Manage regional vendors, monitor open order counts, and ensure proper work allocation to align with vendor capacity, SLAs, and quality expectations. Create weekly reporting templates analyzing performance metrics, trends, and root causes of issues. This role supports Altisource's mortgage and real estate services by driving account growth and operational efficiency within the Trelix business unit.
Required Qualifications
- The ability to communicate effectively
- Working knowledge of mortgage originations operations (lending, underwriting, servicing, pipeline management etc.)
- Experience with encompass and/or other LOS
Desired Qualifications
- Previous experience managing clients as an inside Account Manager with a mortgage lender
- Experience managing an Operations (Processing, Underwriting or Closing) environment
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