Client Relationship Officer (Kisii & Nyamira Counties), BRAC Kenya Company Limited
On-site · Kisii County, Kenya
Job Summary
Client Relationship Officer responsible for initiating and managing field-based client interactions, onboarding clients, conducting door-to-door surveys via the DFA app, forming groups, conducting loan appraisals, coordinating loan disbursements, monitoring collections, handling complaints, and ensuring client protection standards and high-quality service in Kisii & Nyamira Counties, Kenya. Includes promoting products, guiding group governance, delivering Financial & Digital Literacy training, and maintaining accurate client records; requires strong customer service, confidentiality, and familiarity with digital payment platforms (e.g., M-PESA).
Required Qualifications
- Bachelor's Degree or Diploma in Development Studies, Accounting, Finance, Banking, Business Administration, Commerce, Economics, or a related field.
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