Client Relationship Manager
$60,000–$60,000 year
On-siteSewell, New Jersey, United States
Job Summary
Serve as the primary liaison between corporate clients, internal teams, and Independent Service Providers, owning a dedicated book of business from end to end. Build and maintain client relationships to retain and grow business while managing a dedicated portfolio of accounts. Lead client meetings, support Quarterly Business Reviews, and handle escalations by coordinating resolution with Operations and ISP partners. Oversee work order activity, service performance, and SLAs, while reviewing financial reporting, monitoring margins, and addressing billing or proposal issues. Collaborate with Sales on growth opportunities, maintain CRM activity, and mentor Client Relationship Specialists and Associates to ensure KPIs and productivity goals are consistently met. Requires 3+ years of client relationship management experience, ability to travel up to 10%, and a starting salary of $60k.
Required Qualifications
- High school diploma or GED
- 3+ years of client relationship management, account management or operational leadership (facilities, service management or similar industries preferred)
- Strong understanding of client service, financial metrics, and KPIs
- Comfortable with reporting tools, CRM systems, and Microsoft Office
- Ability to travel up to 10% as needed
Desired Qualifications
- Power BI
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