Client Relationship Management - Senior Analyst

Manage day-to-day communications for complex accounts by following up on correspondences, conducting client research, and preparing benchmarking studies and risk maps. Support colleagues with billing transactions, calendar coordination, and liaising between internal senior professionals and business accounts to ensure satisfaction and compliance. Address small and complex account issues timely, applying judgment on escalations, while collecting relationship satisfaction insights to inform retention strategies. Build relationships with professional counterparts and maintain fluency in service offerings and market trends. Hybrid working arrangements are available with flexibility for mobile work and optional anchor days for team collaboration.