Client Relationship Consultant (Banker) - Northeast St. Louis Area
$42,120–$51,480 year
On-siteSt. Louis, Missouri, United States or Florissant, Missouri, United States
Job Summary
Greet clients in person, by appointment, or virtually to provide counsel on banking needs while processing transactions and opening new accounts. Assess customer requirements to recommend deposit and loan products, then complete service requests and submit credit applications. Proactively educate clients on digital self-service technologies and maintain a working knowledge of consumer and business banking services. Build and foster relationships through consistent follow-up and collaborative partnerships with branch team members to ensure operational excellence. Requires NMLS registration under the SAFE Act and Regulation Z, including a criminal background and credit check. High school diploma or equivalent with three to four years of retail banking experience preferred.
Required Qualifications
- High school diploma or equivalent
- National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z
- Typically has a minimum three to four years of job-related, retail banking experience or a combination of experience and commensurate training
- Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
Desired Qualifications
- Proven ability to build and foster relationships with clients through proactive outreach and follow up
- Ability to effectively engage and communicate with clients
- Thorough knowledge of applicable bank and branch policies, procedures and support systems
- Proven customer service and interpersonal skills
- Experience with using and demonstrating digital products and self-service technologies
- Ability to explore and identify a customer's true needs while leveraging a digital first mindset
- Demonstrated basic level of proficiency in making appropriate recommendations that meet customer's needs both reactively and proactively
- Experience in the financial services industry
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