Client Relations Representative - Eligibility
On-siteOklahoma City, Oklahoma, United States
Job Summary
Provide direct and proactive service for employer-sponsored group plan administrators by servicing billing and eligibility maintenance across assigned Delta Dental databases. Meet set goals to promote electronic service offerings while maintaining high-quality standards for internal and external clients. Maintain excellent written and oral communication skills, including public speaking and presentations, alongside strong organizational abilities to multi-task with minimal supervision. Requires a valid driver's license, willingness to travel overnight, and an Oklahoma Insurance License or ability to obtain one within the first year.
Required Qualifications
- High school diploma or equivalent in experience
- Excellent written and oral communication skills, which includes public speaking and presentations
- Typing a minimum of thirty (30) wpm
- Minimum alpha data entry skills of 5000 ksph
- Minimum numeric data entry skills of 7000 ksph
- Customer Service Test - 70%
- Excellent organizational skills and the ability to multi-task while working with minimal supervision
- Basic understanding of Accounting principles
- Oklahoma Insurance License or ability to obtain Oklahoma Insurance License within first (1st) year of employment
- Minimum one year Customer Service related field
- Basic knowledge of Microsoft Office products such as Microsoft Word, Excel and Outlook
- Valid driver's license
- Willingness to travel overnight when necessary
- Must be a team player
- Professional
- Excellent customer service
- Oral and written communication skills
- Detail and quality oriented
- Organized
- Analytical
- Work well with minimal supervision
Desired Qualifications
- Current Oklahoma Insurance License preferred
- Prior insurance, clerical, and/or office experience preferred
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