Client Relations Manager
On-siteLeeds, England, United Kingdom
Job Summary
Manage multiple aspects of the business by securing new business opportunities, achieving daily call KPI targets, and maintaining an accurate sales pipeline for forecasting. Maintain and develop existing and new customers through ethical sales methods to optimize service quality and business growth. Maximize revenue generation by upselling the product catalogue, extending contract lengths, and responding to sales enquiries. Communicate, liaise, and negotiate internally and externally to facilitate profitable business and sustainable relationships. Improve customer retention, resolve RAM issues with a commercial approach, and hit upsell/cross-sell targets in line with budget. Adhere to site rules, health and safety regulations, and the Senior Team's performance culture while supporting your manager with pre-planned budgets.
Required Qualifications
- Excellent verbal communication, listening and interpersonal skills
- Experience of working with a CRM system
- Sales skills
- Account Management & Upselling Skills
Desired Qualifications
- Highly Motivated & Target driven
- The ability to use own initiative
- The ability to work in a fast-paced environment
- The ability to work well with others
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