Client Relations Executive - Eurofins Built Environment Testing - PacificNorthwest
$70,304–$75,000 year
On-sitePortland, Oregon, United States
Job Summary
Manage client inquiries and resolve project issues while maintaining up-to-date account preferences for Eurofins Built Environment Testing clients. Coordinate with the Sales Team to drive new account creation and work closely with Laboratory Support to ensure proper sample receipt and login. Answer technical questions, facilitate problem resolution, and develop business relationships to enhance client service and retention. Generate weekly metrics on client satisfaction and provide feedback to upper management. This role requires a BS in Biology, 2-5 years of customer service experience, and the ability to travel to California and Arizona during training.
Required Qualifications
- BS degree in Biology or related science
- Authorization to work in the United States indefinitely without restriction or sponsorship
- Professional working proficiency in English
- Must have a deep understanding of the internal operational capabilities and limitations and be well versed in the service capability matrices of the various lab locations
- Must be able to travel within California and to Arizona during training
Desired Qualifications
- 2-5 years minimum Customer Service experience
- Experience working in the Indoor Air Quality field
- Familiarity with a laboratory setting
- Excellent written and verbal communication skills
- Computer literate (Office suite, Adobe PDF)
- Prioritization and on-time execution of tasks
- Problem-solving and solution orientation
- Demonstrated ability to sell solutions as a result of active listening
- Strong interpersonal skills (people, social, emotional intelligence)
- Team player who can self-motivate
- Performs well under pressure; thrives in fast-paced environment
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.