Client Relations Executive - Eurofins Built Environment Testing - Pacific Northwest
$81,000–$81,000 year
On-siteSeattle, Washington, United States
Job Summary
Manage client inquiries and resolve project issues while maintaining up-to-date account preference information. Coordinate technical details with laboratory staff to ensure proper sample receipt and login, and facilitate problem resolution for common technical questions. Participate in the sales process through direct client discussions and develop strong business relationships to enhance client service and retention. Generate weekly metrics and provide feedback on client concerns to upper management. This role requires a BS degree in Biology or related science and 2-5 years of customer service experience. Full-time onsite position in Seattle, WA or Portland, OR, Monday through Friday.
Required Qualifications
- BS degree in Biology or related science
- 2-5 years minimum Customer Service
- Authorization to work in the United States indefinitely without restriction or sponsorship
- Professional working proficiency in English is a requirement, including the ability to read, write and speak in English
- Travel within California and to Arizona will be required during training
- Must have a deep understanding of the internal operational capabilities and limitations and be well versed in the service capability matrices of the various lab locations
- Participate in the overall sales process of creating accounts through direct discussions with clients and in coordination with the Sales Team
- Manage and provide timely responses to client inquires and ensure resolution of issues or complaints related to the management of projects and status of work in progress
- Responsible for maintaining clients' accounts with up-to-date account preference information
- Work closely with Laboratory Support to ensure proper receipt and login of samples
- Have the ability to answer common technical questions, facilitate problem resolution, and coordinate technical details with the laboratory staff
- Develop strong business relationships and familiarity with clients to further enhance client service and sales
- Ensure that clients receive the proper sampling supplies by coordinating requests for products
- Generate weekly metrics and provide feedback/input on client concerns/satisfaction to upper management to help monitor client retention
- Excellent written and verbal communication skills
- Computer literate (Office suite, Adobe PDF)
- Prioritization and on-time execution of tasks
- Problem-solving and solution orientation
- Demonstrated ability to sell solutions as a result of active listening
- Strong interpersonal skills (people, social, emotional intelligence)
- Team player who can self-motivate
- Performs well under pressure; thrives in fast-paced environment
Desired Qualifications
- Experience working in the Indoor Air Quality field is preferred
- Familiarity with a laboratory setting is preferred
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