Client Relations Associate - Customer Service - Monday- Friday 9a-6p : Pecos Rd. Las Vegas, NV 89120
On-siteLas Vegas, Nevada, United States
Las Vegas, Nevada, United StatesOn-siteFull TimeEntry Level
Full TimeEntry Level
Job Summary
Manage inbound and outbound phone inquiries, navigate patient files within operations software, and retrieve information using Microsoft Outlook to resolve client needs and build strong relationships. Effectively communicate across Medchat, email, text, and phone while making independent determinations for Medicare, private insurance, and Medicaid. Provide proper correspondence to internal contacts, assist with administrative tasks, and identify opportunities for product enhancements. Maintain designated KPIs within daily workflows while adhering to all company policies and procedures.
Required Qualifications
- High School Diploma or equivalent
- Exceptional verbal and written communications skills
- Ability to handle fast paced environment and multi task
- Working knowledge of Microsoft Office and Microsoft Outlook
- Successful completion of 90 days of employment
Desired Qualifications
- Associates or Bachelor Degree preferred
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