Client Relations Associate - Customer Service - Monday- Friday 9a-6p : Elkin, NC

Navigate current operations software to retrieve patient information and assist clients with inquiries via phone, email, text, and Medchat. Effectively manage inbound and outbound calls while identifying and resolving patient needs across Medicare, private insurance, and Medicaid files. Establish rapport with patients and provide proper correspondence to referring internal contacts using Microsoft Outlook. Maintain designated KPIs within daily workflows and assist management with administrative tasks as needed. Adhere to all company policies regarding safety and compliance.