Client Portfolio Manager
$104,312–$104,312 year
On-siteChicago, Illinois, United States
Job Summary
Set the direction and client-specific plans to achieve agreed-upon service levels and measurable results. Focus on hiring, development, and retention of security officers, Operations Managers, and Field Supervisors while communicating high service expectations to ensure client and employee satisfaction. Engage regularly with clients to share expertise and enhance the value of Allied Universal's offerings, acting as a liaison to foster customer intimacy through travel and meetings. Coordinate day-to-day team efforts to deliver quality, cost-effective services and enforce company policies. Coach assigned personnel for advancement, utilize WinTeam for scheduling and billing reports, and work with all levels to solve problems and drive continuous improvement. Maintain regular attendance and participate in community organizations.
Required Qualifications
- Bachelor's degree in criminal justice, business or a related field
- Associate's degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry
- High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry
- Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
- Minimum of two (2) years of experience in successfully building and developing teams
- Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen
- Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
- Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business
- Proven strong service orientation, excellent interpersonal, leadership and organizational skills
- Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis
- Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand
- Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
Desired Qualifications
- Law enforcement, military, and/or contract or proprietary security services experience
- Experience managing a dispersed workforce in a multi-location operation
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