Client Payment Liaison Consultant, Global Banking
On-siteBengaluru, Karnataka, India
Job Summary
Serve as the primary point of contact for institutional clients on payment-related inquiries, investigations, and servicing requests. Manage payment investigations involving wire transfers, recalls, and delayed payments while coordinating with internal Payment Operations, Sanctions, and Relationship Management teams. Develop working knowledge of SWIFT messaging and banking processes to deliver timely updates and ensure prompt resolution of client issues. Maintain detailed records of interactions and identify recurring problems to recommend process improvements. Operate with increasing independence, balancing client advocacy with operational and risk management requirements while adhering to all regulatory standards.
Required Qualifications
- 5 to 7 years of banking services, cash management, payments, operations, or client servicing experience
- Understanding of banking operations and client servicing principles
- Understanding of domestic and international payment processes
- Basic knowledge of SWIFT messaging and payment investigations
- Knowledge of wire transfers, ACH payments, and banking services
- Ability to communicate effectively with client contacts
- Strong sense of urgency and ownership
- Ability to manage high volumes of inquiries while meeting service-level expectations
- Ability to manage multiple priorities in a fast-paced environment
- Adhere to all applicable regulatory, compliance, and operational risk standards
Desired Qualifications
- Experience supporting institutional or corporate clients preferred
- Experience in handling payment investigations or operational inquiries preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.