Client Partnership Specialist - Sport
On-siteMelbourne, Victoria, Australia
Job Summary
Coordinate and deliver key partnership plans for sporting clients, driving ticket sales, gross ticket value, and ancillary revenue through Ticketmaster product, technology, and marketing initiatives. Manage stakeholder relationships by leading workshop sessions, forecasting annual business plans, and presenting to executives while ensuring strict adherence to ISO 9001:2015 quality procedures. Collaborate cross-functionally with Products, Marketing, and Support teams to onboard clients on new initiatives and execute marketing strategies that maximize event performance. Maintain accurate Salesforce contact databases, monitor service level agreements, and deliver ongoing market analysis to identify growth opportunities. Work with the Client Development Manager to nurture client relationships, with at least two days per week spent at client offices.
Required Qualifications
- Working from client offices at least two days a week
- Travel to office minimum 3 days a week
- Work autonomously from clients office
- Strong project management skills
- Well-developed communication skills
- Management skills that can deliver across multiple projects, objectives and deadlines
- Strong commitment to the provision of service excellence
- Demonstrated track record in addressing complex issues and balancing internal stakeholder involvement
- Demonstrating strong communication, interpersonal and presentation skills, both written and verbal
- Demonstrated ability to accommodate and adapt to changing needs of the business in a highly pressured working environment
- Proven ability to adhere to set guidelines and process adherence
- Natural energy with a proactive focus responding quickly and positively to ensure that business deadlines and needs are met
- Commitment to the achievement of projects, results and targets by accepting responsibility, owning the task, and applying effective application of effort and resources
- Excellent time management skills
- Good organisational skills, with a high level of attention to detail
- Maintain and build strong relationships with current and future clients
- Maintain company's contact management database (Salesforce) with accurate, up-to-date contact and activity details
- Ensure the Ticketmaster Sales and Business Development team are compliant with company quality procedures as per ISO 9001:2015
Desired Qualifications
- Strong passion for live entertainment
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