Client Partner UK
Remote · London, England, United Kingdom
Job Summary
Client Partner UK role leading a portfolio of Tier 1 and Tier 2 client relationships for Hunch, owning end-to-end account strategy, renewals, expansion, and platform delivery; actively engages with senior stakeholders, conducts in-person client visits, and represents Hunch at partner events (Meta, TikTok, Snap, Pinterest) while partnering with Product to feed client insights into the roadmap and drive revenue growth. Responsibilities include building strategic account plans, leading Quarterly Business Reviews, managing feeds and campaigns, ensuring platform adoption and Net Revenue Retention, and collaborating with CSMs, Support, Design, and Sales to maintain a high standard of client experience; travel domestically and internationally is required.
Required Qualifications
- 5+ years of experience in account management, client partnership, customer success, or commercial roles - ideally in SaaS, MarTech, AdTech, or digital advertising
- Strong commercial instincts - renewals, expansion, negotiation, and forecasting
- Hands-on operational comfort - you are equally happy building a commercial plan and going deep on a feed setup or campaign QA
- Deep understanding of performance marketing, paid social platforms (Meta, TikTok, Snap, Pinterest), and creative automation
- Proven ability to manage complex accounts independently while growing revenue and Net Revenue Retention
- Strong communication, negotiation, and presentation skills, with the ability to influence senior stakeholders and C-level decision-makers
- Existing relationships - or the ability to build them quickly - with platform partners (Meta, TikTok, Snap, Pinterest)
- Genuine collaborator with Product teams - able to translate client needs into clear product feedback and act as a trusted internal voice
- Willingness and ability to travel regularly for client visits, partner events, and Hunch onsites (domestic and international)
- Preferred Qualifications: Direct experience with Dynamic Product Ads (DPA) or Dynamic Creative Optimization (DCO) tools
- Direct experience with creative automation solutions such as Smartly, Marpipe, StitcherAds/Kargo, or similar
- Experience working with retail, ecommerce, travel, or performance agency clients
- Prior early-stage or scale-up startup experience
- Proficient understanding of incrementality and/or A/B testing
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