Client Partner - Software Services
On-siteSydney, New South Wales, Australia
Job Summary
Serve as the primary point of contact for assigned clients, fostering trust with key stakeholders and decision-makers. Identify new business opportunities within existing accounts, negotiate contracts and renewals, and execute strategic plans to exceed revenue targets. Partner with delivery teams to ensure projects meet client expectations, resolve escalations promptly, and propose innovative solutions aligned with client objectives. Track account performance metrics, present business reviews to leadership, and provide feedback to refine service offerings. Manage large accounts while driving mutual growth through proactive engagement and cross-selling initiatives.
Required Qualifications
- 8–10 years of experience in client relationship management, business development, or delivery management within a Software Services organization
- Strong understanding of software development processes, delivery models, and emerging technologies (e.g., cloud, AI/ML, data analytics)
- Proven track record of managing large accounts and driving account growth
- Excellent communication, negotiation, and presentation skills
- Strong problem-solving and decision-making abilities
- Ability to manage multiple stakeholders and projects simultaneously
- Bachelor's degree in computer science, Business Administration, or a related field
Desired Qualifications
- MBA preferred
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