Client Partner, Public Sector
$90,000–$120,000 year
On-siteEdmonton, Alberta, Canada
Job Summary
Own the account commercially by driving retention, renewal, and expansion while building business cases aligned with provincial budget cycles and navigating procurement. Lead program delivery through rollout planning, governance cadences, and coordination across product, engineering, and support teams to ensure realistic commitments. Manage adoption and outcomes by designing scalable training, serving as the primary strategic advisor to stakeholders, and using data tools to surface risks and report value in customer language. Support customers during live activations and heightened operational periods, while advocating for their needs internally to feed prioritized input to product.
Required Qualifications
- 5+ years in Customer Success, Account Management, or Customer Strategy, with SaaS or tech experience
- Direct experience managing provincial, state, or federal government accounts, or equivalent experience working inside government
- Demonstrated success coordinating a complex initiative across multiple teams and stakeholder groups with competing priorities and no direct authority
- Comfort operating in all three lanes: commercial ownership, project delivery, and hands-on customer success
- Strong technical acumen
- Excellent written communication
- Located in Edmonton
- Ability to be onsite up to 25% for customer meetings and company events
Desired Qualifications
- Working knowledge of emergency management or public safety operations, whether from a vendor, agency, or operational role
- Familiarity with EOC structures and incident command
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