Client Partner
On-siteMelbourne, Victoria, Australia
Job Summary
Own the day-to-day leadership of a major enterprise account, managing executive stakeholder relationships and leading multiple concurrent streams of work from digital delivery to transformation programs. Identify commercial opportunities and resolve client challenges before they escalate, while coordinating delivery teams to translate client needs into actionable solutions. Build deep trust with stakeholders over time, becoming an integral part of the account's future growth. This senior client-facing role requires strong commercial instincts, high emotional intelligence, and the ability to operate within large, hierarchical environments. You will bring a genuine point of view on how AI is changing consulting and delivery. At six months, the client trusts you as their go-to person; at twelve months, the account is commercially healthy and growing due to the relationship you've built.
Required Qualifications
- A track record leading large, complex client accounts with multiple concurrent workstreams, ideally from an agency or digital, technology or consulting environment
- Strong commercial instincts, with the judgement to protect long-term account health while identifying growth opportunities
- Enough technical credibility in websites, digital platforms, CMS ecosystems, APIs and integrations to have confident, credible conversations with both clients and delivery teams
- High emotional intelligence: you're patient, adaptable, calm under pressure, and politically aware
- Comfort operating within large, hierarchical, relationship-driven enterprise environments, where issues are often resolved through management layers rather than direct confrontation, and where sensing an unspoken concern matters as much as hearing a spoken one
- A genuine point of view on how AI is changing consulting, delivery and client relationships not just familiarity with using it
Desired Qualifications
- Bachelor's degree, English major preferred
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