Client Operations Technical Account Manager
HybridJersey City, New Jersey, United States
Job Summary
Analyze, document, and communicate clients' technical infrastructure for Clearing & Securities Services solutions, including workflow diagrams and message protocols from Mainframe to MQ/SFTP. Lead implementation efforts for process improvements and manage project scoping with the Chief Client Office. Act as the primary point of contact for client projects, eliciting requirements through interviews and meetings while overseeing changes from merger activity. Manage multiple technical relationships and projects simultaneously, setting realistic deadlines and facilitating collaboration among business partners. Provide technical support, execute work plans, and monitor progress during initial production rollouts. Communicate outage impacts to technical contacts and guide business continuity plans. Prepare Statements of Work, manage internal resources, and make product enhancement recommendations.
Required Qualifications
- Minimum 7 years of related experience
- Bachelor's degree required
- Demonstrated project management and application integration skills required
- Demonstrated problem-solving capability and analytical skills
- Ability to communicate information clearly and succinctly to technical/non-technical colleagues and client/partners
- Ability to work independently and effectively as part of a team
- ISO 20022 message formats
- Message protocols typically cover current Mainframe set-up to future state MQ and SFTP channels
- Modernized business rules for clearing and settlement workflows
- Knowledge or experience using Clearing & Securities Services services desirable
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