Client Operations Team Member in office 9a-6p PST : Elkin, NC

Create and maintain patient files with accuracy, ensuring all documentation items are uploaded, labeled, and moved to correct locations. Review data discrepancies, assign them to appropriate departments, and verify patient name, address, and primary insurance to prevent billing or shipping errors. Process verified patient orders to ensure industry-leading delivery times and accurately ship a minimum daily quota of up to 40 orders. Provide routine order status notifications to referring facilities and answer phone calls professionally to direct calls to appropriate parties. Maintain a positive attitude, communicate effectively via phone or email, and adhere to all company policies and procedures regarding safety and compliance.